Legal
Privacy Policy
Last updated 12 September 2026
This policy explains how Padel Tree collects, uses and protects personal information when you use padel-tree.com, sign up to our emails, contact us, or play at one of our clubs.
Who we are
Padel Tree Limited (“Padel Tree”, “we”, “us”) is the data controller for this website and our marketing communications.
- Company number: 15183502 (registered in England and Wales)
- Registered office: 158 Kingsbridge Road, Morden, England, SM4 4QA
- Contact: info@padel-tree.com
Individual Padel Tree clubs are operated by separate companies within the Padel Tree group. Where a club handles your information for its own purposes, that club is the controller for that activity; this policy describes the group’s shared approach and you can use the contact address above for any request.
The information we collect
Information you give us
- Name, email address and, where you provide it, phone number and preferred club — when you sign up to our newsletter, join a waitlist for a club that is opening, or enter a competition or promotion.
- The content of any enquiry you send us by email, through a form on this site, or by message on social media.
- Information you give us at a club, such as your name and contact details when you book coaching, join a programme, or take part in an event.
Information we collect automatically
- Standard technical information when you visit this site: IP address, device and browser type, pages viewed, referring site, and how you move through the site. See our Cookie Policy for detail.
Information from other sources
- Booking information from Playtomic where you have booked a court, coaching or an event at one of our clubs. Playtomic operates the booking platform and is the controller of the account you hold with them; we receive the booking details we need to run the club. We never receive your full payment card details.
- Publicly available business information, for example when we consider a partnership or a new location.
We do not knowingly collect information from children under 13 through this website. Where a child plays or trains at a club, we collect their details from a parent or guardian.
Why we use it, and our lawful basis
| What we use it for | Lawful basis |
|---|---|
| Running your bookings, coaching, programmes and events at our clubs | Performance of a contract |
| Answering your enquiries | Legitimate interests — responding to people who contact us |
| Sending our club newsletter, event announcements and offers | Consent, or legitimate interests under the soft opt-in where you are an existing customer |
| Telling you when a club you registered interest in is opening | Consent |
| Measuring how the website is used and improving it | Consent (for analytics and advertising cookies) |
| Advertising our clubs, including to audiences who resemble our existing players | Consent (for advertising cookies) |
| Keeping accounting, tax and business records | Legal obligation |
| Health, safety and incident records at our clubs | Legal obligation and legitimate interests |
You can withdraw consent at any time. Every marketing email carries an unsubscribe link, and you can email info@padel-tree.com to opt out.
Who we share it with
We share personal information with service providers who process it on our instructions:
- Playtomic — court, coaching and event bookings, and club management.
- Brevo — sending and managing our email newsletters.
- Framer — hosting this website and providing basic site analytics.
- Google — Google Analytics, for understanding site usage.
- Meta — advertising measurement where we run campaigns on Facebook and Instagram.
- Our accountants, insurers and professional advisers, and other suppliers who help us operate the clubs.
We also share information where we are required to by law, or where it is necessary to protect the safety of people at our clubs. We do not sell your personal information.
Some of these providers process information outside the UK. Where they do, we rely on UK adequacy regulations or on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How long we keep it
- Newsletter and waitlist records: until you unsubscribe, and for up to 24 months after your last interaction with us.
- Enquiries: up to 24 months after the enquiry is closed.
- Booking, membership and coaching records: for the duration of your relationship with the club and for 6 years afterwards, in line with our accounting and legal obligations.
- Website analytics: as set out in our Cookie Policy.
Your rights
Under UK data protection law you have the right to ask us to give you a copy of the information we hold about you; correct it if it is wrong; delete it; restrict or object to how we use it; and, in some cases, transfer it to another provider. You also have the right to object to direct marketing at any time.
To make a request, email info@padel-tree.com. We will respond within one month.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk, or on 0303 123 1113. We would appreciate the chance to put things right first.
Changes to this policy
We update this policy when our services or our providers change. The date at the top shows when it was last revised.